Crushed but Not Destroyed: There Is Beauty in Your Brokenness

At Peter Agboli, we are committed to ensuring your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Digital products (e.g., e-books, downloadable resources).
• Gift cards.
• Items purchased on sale or clearance.

Return Process

• To initiate a return, please contact us at peter.agboli@gmail.com with your order number and reason for the return.
• Once your return is approved, we will provide you with a return shipping address.
• You are responsible for the cost of return shipping, unless the item was received damaged or defective.

2. Refunds

Eligibility for Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Partial Refunds

• Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.

Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at peter.agboli@gmail.com.

3. Exchanges

Eligibility for Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at peter.agboli@gmail.com.

Exchange Process

• Once your exchange request is approved, we will provide you with instructions on how to return the defective or damaged item and receive a replacement.

4. Gifts

Gift Returns

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

5. Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: peter.agboli@gmail.com

Thank you for shopping with Peter Agboli. We value your business and are committed to providing you with quality products and services.

At Peter Agboli, we strive to ensure that your orders are delivered promptly and efficiently. Below you will find our shipping policies and procedures to help you understand our shipping process.

1. Processing Time

• Order Processing: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details.

2. Shipping Rates and Delivery Times

Domestic Shipping (Within the USA)

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Next-Day Shipping: Delivery within 1 business day.
• Shipping Rates: Shipping rates are calculated at checkout based on the weight of the package and the shipping method selected.

International Shipping

• Delivery Times: Delivery times vary depending on the destination country and customs processing. Estimated delivery time is 7-21 business days.
• Shipping Rates: International shipping rates are calculated at checkout based on the weight of the package and the destination country.
• Customs and Import Duties: International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.

3. Shipping Confirmation and Order Tracking

• Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• Order Tracking: You can track your order using the tracking number provided in the shipping confirmation email.

4. Shipping Carriers

We use reputable shipping carriers to ensure your orders are delivered safely and on time. Carriers may include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL (for international orders)

5. Shipping Restrictions

• P.O. Boxes: We can ship to P.O. boxes via USPS. Expedited and next-day shipping options are not available for P.O. boxes.
• Military Addresses: We ship to APO/FPO/DPO addresses. Delivery times may vary based on location.

6. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at peter.agboli@gmail.com for assistance. We will work with the carrier to locate your package or provide a replacement.
• Damaged Packages: If your package arrives damaged, please contact us immediately at peter.agboli@gmail.com with your order number and photos of the damaged item. We will arrange for a replacement or refund.

7. Contact Us

If you have any questions about our shipping policies or need assistance with your order, please contact us at:

• Email: peter.agboli@gmail.com.

Thank you for shopping with Peter Agboli. We are committed to providing you with excellent service and ensuring your orders arrive safely and promptly.